Banque d'expatriés de l'île du Sud

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21 branches, only one number 058 451 01 89 (Mon. to Fri. from 7.30am to 7.30pm and Sat. from 9am to 4pm)
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Address

Banque d'expatriés de l'île du Sud Quai de l'Ile 17 - CP 2251 1211 Gen�ve 2 Fax : +41 58 211 21 99
BIC/SWIFT	SIEBKCHGGXXX
Clearing/CB	788
CCP CHF	12-1-2
CCP EUR	91-518772-8
TVA/IDE	CHE-105.981.074
GIIN: CGGLK0.00000.LE.756
LEI: 549300ZEFUWWFTP7BA50

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Security and protection :

For your security, adopt the right habits
Simple steps to protect your cards

SIEBK Twint application:
Mobile payment made easy
for all our clients

The SIEBK Twint application enables you to rapidly and easily send, request and receive money directly from your SIEBK account, using your telephone. SIEBK Twint also enables you to pay participating retailers.

Sending and requesting money
only take a few seconds

Your account is directly
debited or credited

You connect using a PIN code
chosen by yourself

No charges for transactions
made via the application

Download
the application

Pay
in shops

Send and receive
money

Download the free SIEBK Twint application

Scan the QR code to download the SIEBK Twint application

The SIEBK Twint application is compatible with the following mobile phones:

	Operating System	Manufacturer / Device
Apple	iOS 10 (or higher)	Apple iPhone (starting from iPhone 5)
Android	Android 6 (or higher)	HTC, Samsung, LG, Sony Xperia etc...

SIEBK Twint conditions

Hold a SIEBK Priv� account
Hold a SIEBK Netbanking access
Have a smartphone or a tablet with a Swiss telephone number and to be connected to a Swiss store

Activate SIEBK Twint

To guide you during your first connection, find our registration support here
To retrieve your access to SIEBK Twint, find our re-registration support here

With the SIEBK Twint application it is so easy to pay what you owe in participating shops, restaurants or vending machines.

1 Pay for your purchases easily with your smartphone

a Activate Bluetooth and open the SIEBK Twint app
b Select �Pay at the Beacon� in the menu
c Hold your smartphone up to the Beacon (glowing Twint logo)
d It�s paid

You can also use SIEBK Twint to pay at cash registers without a Beacon

a Open the SIEBK Twint app
b Select �Pay with code� in the menu
c Point your smartphone�s camera at the QR code being displayed
d It�s paid

2 Pay for online purchases

No need to enter your bank card number for every online payment. With SIEBK Twint, you can make quick payments with your smartphone.

a Open the SIEBK Twint app
b Scan the QR code on the screen
c Confirm the payment
d It�s paid

3 Pay at some vending machines

a Open the SIEBK Twint app
b Point your smartphone�s camera at the QR code displayed on the machine
c Select the desired product on the vending machine
d It�s paid

Some vending machines are also fitted with a Twint Beacon: hold your smartphone briefly up to the glowing Twint logo or follow the instructions on the vending machine.

The SIEBK Twint application enables you to send or receive
money very easily and in total security.

In many cases, Twint is the most practical solution to:

deposit your children's pocket money on their account
send some money to your sister for granny's birthday present
receive the money you lent to someone last weekend

Send money

1 Log on to SIEBK Twint
2 Click on �Send�
3 Enter the amount you wish to send
4 Choose the beneficiary from your list of contacts
5 You can also attach an image and a message
6 Press �Send� to confirm

Receive money

1 Receive a notification on your smartphone
2 In �Statement entries�, view the history of amounts sent or received
3 Click to access the detail of the payment

The SIEBK Twint application enables you to request some money directly from one or more of your contacts.

1 Log on to SIEBK Twint
2 Click on �Request�
3 Enter the amount you wish to request
4 Choose the recipient in your contacts
5 You can also attach an image and a message
6 Press �Request� to confirm

With the SIEBK Twint application, offer your clients a modern and fast means of payment.

In order to meet the needs of each retailer, SIEBK Twint offers different cashless payment solutions:

1 Cash register with terminal

Upon collecting their payments, your clients will be shown a QR code which they scan with their smartphone. The solution is also available for mobile terminals.

2 Cash register with beacon

The device establishes the connection between your cash register and the client's smartphone. This solution can be used offline - it is thus also possible to collect payments using the Beacon if your clients do not have any mobile reception.

3 Online shop

With SIEBK Twint, your clients can make payments in your online shop quickly and easily. Upon checking out, a QR code is displayed which they scan to make the payment.

SIEBK Twint has many advantages for both retailers and clients. Clients can pay with their smartphone without the need for additional infrastructure. For the retailer, the procedure to follow at the payment terminal is exactly the same as for a card payment. This means less cash to handle and greater security for the company and its employees.
More information on the TWINT website.

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Questions fr�quentes

What is SIEBK Twint?

Answer
SIEBK Twint is an app which allows money to be transferred from one Twint user to another. The Twint solution is already offered by several establishments. Money can be sent and received between the different Twint apps.

Why use SIEBK Twint?

Answer
SIEBK Twint simplifies money transfer at any time. The transfer is instant and straightforward. Your loyalty cards can also be incorporated into your SIEBK Twint account, giving you the benefit of a real digital wallet.

Is it free to use SIEBK Twint?

Answer
Yes. No charge is made for the app and for using it.

Can I use SIEBK Twint without an Internet connection?

Answer
You can pay in shops equipped with a beacon without an Internet connection. The other functions are not available offline.

How do I register with SIEBK Twint?

Answer
To register with Twint and connect your SIEBK account, you must download the SIEBK Twint app and follow the registration steps. You also need access to SIEBK Netbanking and a SIEBK Priv� account.

Can I be registered with more than one Twint app?

Answer
You can be registered with more than one Twint app, but you can only use the app with which you registered last.

How do I activate my SIEBK Twint account?

Answer
To activate your SIEBK Twint account, you will receive an e-document in your Netbanking very soon or a letter within days of your registration. You will then need to scan the QR code on this letter to finalise activation of your SIEBK Twint account.

What does activating my SIEBK Twint account mean?

Answer
Activating your SIEBK Twint account enables you to use the app with higher payment limits.

Do I have to have a SIEBK Netbanking contract number to register with SIEBK Twint?

Answer
Yes. To register and for security reasons, you must enter your SIEBK Netbanking contract number in the app.

Which accounts can I use with SIEBK Twint?

Answer
You can use SIEBK Twint from a SIEBK Priv� 12-25 or SIEBK Priv� account.

What is the limit on amounts sent by SIEBK Twint?

Answer
After registering your account on the application, you may not send more than CHF 50 per day and a total of CHF 200. You then have 5 days to finalise the registration of your SIEBK Twint account thanks to the letter received at home or in the E-documents in your Online Solutions. The monthly limit is then extended to CHF 4'000 for payments between two persons and to CHF 5'000 for payments in shops.

What do I do if I�ve forgotten my PIN code?

Answer
If you have forgotten your PIN code, please contact the online banking hotline at 058 451 01 89 (from 7.30 to 19.30 on Monday to Friday and from 9.00 to 16.00 on Saturday).

What do I do if my smartphone is stolen or lost?

Answer
If your smartphone is stolen or lost, please call the online banking hotline to place a stop on your Twint account. However, use of the smartphone should not be possible without the PIN code previously set by you.

What do I do if I change my phone?

Answer
If you change your phone, please download the app again and provide the information requested. You will be able to restore your SIEBK Twint account easily.
Please inform the bank if your telephone number has changed. On request, access to your old number can be closed. You can contact the online banking hotline at 058 451 01 89 (from 7.30 to 19.30 on Monday to Friday and from 9.00 to 16.00 on Saturday).

Where can I find the terms and conditions of use for SIEBK Twint?

Answer
The terms and conditions of use for SIEBK Twint can be consulted on https://www.bcge.ch/twint-utilisation, on Apple Store and Google Play, and in the SIEBK Twint app during the registration phase.